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Sales and Marketing Coordinator

ABOUT US

True Digital Surgery is a World Leader in Computer-Guided Microsurgery. We combine 3D visualization and guidance software applications focused on improving accuracy, efficiency and outcomes for surgeons and patients. Our medical imaging and guidance system employs advanced real-time 3D graphic capabilities and proprietary software that is sold to surgeons and hospitals all over the world.

 

SUMMARY

The Sales & Marketing Coordinator is responsible for implementing sales related communication with the sales team and customers.  The role includes planning, organizing, and executing strategies to process customer evaluations, sales process documents, and sales transactions and shipments. The role will also support marketing programs and assist in maintaining promotional materials inventory, plan meetings and trade shows, maintain databases, and prepare department reports.

 

The Sales and Marketing Coordinator will ensure the sales and/or marketing events are entered into the database and the manager will ensure that the events are tracked through to completion while maintaining on-going communication with the customer. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties may be assigned.

  • Define processes for tracking and maintaining the highest levels of customer satisfaction
  • tracks trend results to be presented to management
  • Initiates process changes when appropriate to address the changing needs of customers
  • Maintain CRM
  • Performs special projects as requested
  • Superb critical thinking, analytical and troubleshooting skills
  • Outstanding customer facing verbal and written communications skills
  • Enthusiasm for helping customers solve problems in real-time
  • Ability to work with minimal supervision
  • Flexibility to work with customers across a variety of time zones
  • Experience using SAP or similar CRM

 

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

 

Intellectual

-A problem solver who is able to identify and resolve problems in a timely manner. Has the ability to gather and analyze information skillfully and develops alternative solutions. Designs workflows and procedures, works well in group problem solving situations, and uses intuition and experience to complement data.

-Has the ability to assess own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others.

 

Interpersonal

-Manages difficult or emotional customer situations, responds promptly to customer needs, and solicits customer feedback to improve service. Responds quickly and efficiently to requests for service and assistance and meets commitments consistently.

-Focuses on solving conflict, not blaming, and maintains confidentiality. Listens to others without interrupting, while keeping emotions under control. Remains open to others’ ideas and tries new things.

-Speaks clearly and persuasively in positive or negative situations, listens and gets clarification when needed, and responds well to questions. Demonstrates group presentation skills, and actively participates in meetings.

-Balances team and individual responsibilities while exhibiting objectivity and openness to others’ views. Gives and welcomes feedback, contributes to building a positive team spirit and puts success of team above own interests. Has the ability to build morale and group commitments to goal and objectives. Supports everyone’s efforts to succeed and recognizes accomplishments to other team members.

-Writes clearly and informatively, edits work for spelling and grammar, and varies writing style to meet needs. Presents numerical data effectively and is able to read and interpret written information competently.

 

Self Management-

-Adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events. In order to manage competing demands, is able to skillfully change approach or method to best fit the situation. Consistently arrives at work and on time, arrives at meetings and appointments on time, and ensures work responsibilities are covered when absent.

-Follows instructions, responds to management direction, takes responsibility for own actions, and keeps commitments. Commits to long hours of work when necessary to reach goals and completes task on time or notifies appropriate person with an alternate plan.

-Volunteers readily and undertakes self-development activities. Seeks increased responsibilities and takes independent actions and calculated risks. Looks for and takes advantage of opportunities and asks and offers help when needed.

-Displays original thinking and creativity, meets challenges with resourcefulness, and generates suggestions for improving work. Develops innovative approaches and ideas and presents ideas and information in a manner that gets others’ attention.

-Shows willingness to make timely decisions while exhibiting sound and accurate judgment. Supports and explains reasoning for decisions, being sure to include appropriate people in decision-making process.

-Observes safety and security procedures and determines appropriate action beyond guidelines. Reports potentially unsafe conditions and uses equipment and materials properly.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate should be a hands-on, high integrity, great sense of humor and the desire to work hard.

 

Required Education/Experience

2+ years related experience as a Sales and Marketing intern or coordinator preferably of a medtech product line Superior interpersonal and admin skills are expected.

 

Helpful Experience

Knowledge of microscopes, endoscopes, robotics, imaging and navigation technology. Possessing a background in the medical device field/ familiarity with medical terminology. Experience with medical product marketing.

 

Language

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Superior writing and documentation skills along with superior verbal communication skills are expected.

 

Math

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

 

Reasoning

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. High levels of creativity and quick problem solving capabilities.

 

ADDITIONAL INFORMATION

Corporate credit cards are not provided, employee will incur expenses (other than corporate pre-paid airfare) and submit expenses for reimbursement weekly.

Extremely strong organizational skills, along with a track record of responsive, timely and effective project management.

Strong competitive drive and work ethic – must want to win, grow and excel and put in the hard work.

Must be goal oriented and focused on achieving challenging sales targets.

Warm, personable, outgoing and self-assured disposition.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include color, distance and close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment

To Apply:

To respond to this opportunity, please apply through this ad.

For more information about us, please visit www.truedigitalsurgery.com

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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